Privacy policy

Privacy Policy

Last updated: 5 October 2026

Never So Basic ("NSB", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used and shared when you visit www.neversobasic.com, place an order, contact us or interact with our services.

Information We May Collect

• Contact and order information, including your name, email address, phone number, billing address, delivery address and order details.
• Payment-related information processed by our secure third-party payment providers. Never So Basic does not directly store your full card details.
• Website and device information such as browser type, device type, IP address, pages viewed and cookie or analytics data.
• Messages, enquiries and customer-service communications you send to us.

How We Use Information

• To process payments, fulfil and deliver orders, and provide order updates.
• To respond to enquiries, exchanges, returns and customer-service requests.
• To operate, protect, analyse and improve our website, products and services.
• To help prevent fraud, misuse and security incidents.
• To send marketing communications where permitted and in accordance with your preferences.

Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand website performance, improve the shopping experience and support advertising or analytics. You can manage cookies through your browser settings where available.

Sharing of Information
We may share necessary information with trusted service providers that help us operate the business, including website providers, payment processors, delivery and logistics partners, analytics providers and customer-support or marketing service providers. We only share information as reasonably necessary for these services or when required by applicable law.

Data Security and Your Rights
We use reasonable organisational and technical measures to protect personal information. Subject to applicable UAE laws, you may contact us to request access to, correction of, or deletion of personal information we hold about you. Some information may need to be retained for legal, accounting, fraud-prevention or operational purposes.

Contact
Never So Basic | Dubai, United Arab Emirates
Email: support@neversobasic.com | WhatsApp: +971 58 500 0118 | www.neversobasic.com